Refund policy

Returns

• You may request a return within 14 days after receiving the last item in your order, where returns are accepted.
• Items must be unused, unworn, undamaged, and returned with their original tags and packaging.
• Return shipping costs are your responsibility.
• Some items may be non-returnable, as stated on the product page or under applicable law.
• Please request approval before sending any item back.

Cancellations

You can request to cancel your order or remove items before they are shipped. To request a cancellation, contact us.

Damaged or Incorrect Items

Please check your order upon arrival. If an item is damaged, defective, or incorrect, contact us as soon as possible.

Exchanges

Please contact us before returning an item to discuss exchange options.

Refunds

Once we receive and inspect your return, we will notify you whether your refund is approved. Approved refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Contact Us

For returns, cancellations, exchanges, or damaged items, email us at

info@byanam.nl

This policy does not affect your statutory consumer rights.